Shipping and Handling Questions
Do you ship the OMG My Seoul box outside of the USA?
Unfortunately, we currently only ship domestically within the USA due to the high cost of international shipping and frequent delays. We do make exceptions so please contact OMG My Seoul if you have interest
Where do you ship from?
How do you ship the OMG My Seoul box?
We ship the snacks and goodies securely in an unmarked box (for security and privacy reasons), but once you open the box, our customers have been pleasantly surprised with the packaging
How fast will I receive the OMG My Seoul box?
We only ship either USPS Priority Mail or FedEx (for exceptions only) so typical delivery days have been between 2-5 business days from the time of your order. Our customers have received their boxes as quickly as same day (within the state) and as early as 4 days than the expected delivery date. Of course, there are delays that happen especially with the holidays and during these COVID-19 times. Tracking is always, 100% available so you know exactly where your package is.
How fast do you pack the OMG My Seoul box?
The box is packed within a day so the handling time is one business day (holiday time period might be an exception), but in most cases, we are able to pack and ship the same day of the order.
How much is shipping?
We are attempting to offer only boxes with free shipping via USPS Priority Mail or FedEx (special circumstances)
What if I need/want the OMG My Seoul box as soon as possible?
We can certainly accommodate with Express or Same Day delivery. There would be added costs and typically our recommendation is to pass because we feel bad for paying so much for shipping.
What else is important to know about shipping?
Every single package is trackable through the tracking number so you have the comfort of knowing when and where your package is. You should expect to receive the package within 2-5 business days. Signature is not required, but we have noticed that the package could be left on your front porch so be mindful of the tracking. This is a big reason we keep our boxes unmarked.
I accidentally provided the wrong shipping address, what do I do?
The shipping label might already have been printed so contact OMG My Seoul as soon as you can. Due to our very quick turnaround to ship (usually between same day to 1 business day from the order date), you have to be quick to let us know about the incorrect address. Otherwise, once the package is out, there is no way to cancel or change, which means we are unable to do anything at that point.
General OMG My Seoul Questions
I would like to send the OMG My Seoul box to a friend or family member, how do I do that?
You can simply buy the box and address the box to someone else
How do I include a gift message?
Yes, you can! About 1/2 of our customers include a gift message. Just tell us what you would like added and we will add the message to the packaging slip.